This SMS & Email Communications Policy (“Policy”) governs the use of messaging features provided by Women Writing Intentionally Collective LLC, doing business as BizSavvy Suite (“BizSavvy Suite,” “we,” “us,” or “our”).
By using our messaging services, you agree to comply with this Policy in addition to our Terms of Service and Privacy Policy.
This Policy applies to all clients who use our platform to send SMS, MMS, or email communications.
1. Purpose of This Policy
BizSavvy Suite provides messaging tools to support review and reputation management and related business communications.
We are committed to responsible, lawful, and ethical use of these tools.
This Policy is designed to:
* Protect recipients from unwanted communications
* Ensure compliance with applicable laws
* Maintain carrier and platform standards
* Protect the integrity of our systems
2. Client Messaging Infrastructure
Each client operates within a dedicated messaging environment that includes:
* Unique sender phone numbers
* Individual messaging configurations
* Independent registration and verification
Clients do not share messaging infrastructure, phone numbers, or registration profiles.
BizSavvy Suite does not send messages on behalf of multiple clients from shared accounts.
3. A2P Registration and Approval
Clients are required to complete and maintain all applicable Application-to-Person (A2P) registration and approval processes before sending SMS or MMS messages.
This includes, but is not limited to:
* Campaign registration
* Brand verification
* Use case approval
* Ongoing compliance monitoring
Clients are responsible for ensuring that all information submitted during registration is accurate and truthful.
Failure to maintain valid approval may result in suspension of messaging services.
4. Consent and Opt-In Requirements
Clients are solely responsible for obtaining and maintaining proper consent from message recipients.
All recipients must have:
* Knowingly opted in to receive messages
* Been informed of the nature and purpose of communications
* Been provided clear opt-out instructions
Consent must be documented and retained by the client.
Purchased, rented, or scraped contact lists are strictly prohibited.
5. Opt-Out and Unsubscribe Management
All SMS and email messages must include clear instructions for opting out.
Clients must honor opt-out requests immediately.
Recipients who unsubscribe must not be contacted again unless new consent is obtained.
BizSavvy Suite’s platform provides tools to manage opt-out requests, but clients remain responsible for compliance.
6. Prohibited Messaging Practices
The following activities are strictly prohibited:
* Sending messages without prior consent
* Using deceptive, misleading, or false content
* Engaging in spam or mass unsolicited messaging
* Sending content that violates laws or carrier rules
* Promoting illegal products or services
* Harassment, intimidation, or abusive messaging
* Attempting to bypass platform safeguards
Violations may result in immediate suspension or termination.
7. Permitted Use and Review Outreach
Messaging services may be used for legitimate business communications, including:
* Review requests
* Appointment reminders
* Service notifications
* Transactional updates
* Customer support
Messages must be relevant to the recipient’s relationship with the client.
8. Quiet Hours and Frequency Limits
Clients must comply with applicable regulations regarding message timing and frequency.
Messages should not be sent:
* Outside permitted hours under applicable laws
* In excessive volume
* In a manner that causes recipient complaints
Clients are responsible for managing appropriate sending schedules.
9. Client Responsibility and Recordkeeping
Clients are responsible for:
* Maintaining proof of consent
* Retaining opt-in and opt-out records
* Monitoring complaint rates
* Ensuring campaign accuracy
* Updating registration information
BizSavvy Suite may request documentation to verify compliance.
10. Platform Role and Limitations
BizSavvy Suite provides messaging tools, automation systems, and standardized communication templates designed to support lawful and effective customer outreach.
Our platform may include pre-configured or customizable messaging sequences for common business use cases, including review requests.
Clients are responsible for:
* Reviewing and approving all messaging content
* Ensuring messages reflect their business practices
* Activating and managing campaigns
* Selecting and uploading recipient data
* Verifying that all recipients have provided proper consent
BizSavvy Suite does not independently determine recipient eligibility or initiate messaging campaigns without client authorization.
Clients retain full responsibility for their communications and compliance obligations.
11. Monitoring and Enforcement
To protect system integrity and comply with regulatory requirements, BizSavvy Suite may:
* Monitor messaging activity
* Review complaint metrics
* Investigate suspected violations
* Suspend or terminate access
Enforcement actions may occur without prior notice when necessary.
12. Third-Party Carrier and Provider Rules
Messaging services are subject to rules imposed by:
* Mobile carriers
* Network providers
* Technology partners
Clients agree to comply with all applicable third-party requirements.
Changes to carrier rules may require modifications to messaging practices.
13. Legal Compliance
Clients must comply with all applicable laws, including but not limited to:
* Telephone Consumer Protection Act (TCPA)
* CAN-SPAM Act
* State and local regulations
* International messaging laws, where applicable
Failure to comply may result in legal liability for the client.
14. Suspension and Termination
BizSavvy Suite reserves the right to suspend or terminate messaging privileges for:
* Policy violations
* Excessive complaints
* Carrier warnings
* Regulatory risks
* Misrepresentation
Termination under this Policy does not relieve payment obligations.
15. Policy Updates
We may update this Policy periodically.
Changes will be posted with a revised “Last Updated” date.
Continued use of messaging services constitutes acceptance of the updated Policy.
16. Contact Information
For questions regarding this Policy, contact:
Women Writing Intentionally Collective LLC DBA BizSavvy Suite San Francisco, CA Email: [email protected] Website: bizsavvysuite.com
